Metaphorically Speaking – Edition 73 – The Microsoft Customer Satisfaction Survey (CSAT)

Some of you may remember that back in February 2012 we sent out an edition of Metaphorically Speaking entitled ‘The Microsoft Customer Satisfaction Survey’. Well the time has come round again for us to ask you for a bit of help to make sure we keep our Gold Partner status.

The survey, or CSAT, is part of the accreditation process and we couldn’t complete it without you. Apart from this being an exercise that Microsoft insist we carry out, it is useful to us as we get to hear, anonymously, how our customers feel so we can keep doing the right things and stop doing any wrong ones. So, even if you completed the survey last year, we would like to know again what you think of us.

We’d like to offer a little incentive to those that fill in the survey for us. We realise that it takes some of your time and effort, and we’re very grateful, plus no one likes filling in surveys. In an attempt to say thank you, we’re offering every one that responds a chance to win a new Kindle Fire.

To find out how to complete the survey, how the survey is run to ensure fairness and anonymity and to learn how you could win the prize, please download this edition.

CSAT Survey

If you would like to participate in this survey please reply to me ( by Friday 8th February so that I can register you with Microsoft to receive the survey link.


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