Windows 8 and CRM Outlook problem – Cannot connect to Microsoft Dynamics CRM server

If you have a new laptop and try and install the CRM 2011 outlook client then you will probably get an error when Outlook tries to use the CRM 2011 discovery service and display the different organisations you can add to outlook.

This is what happened

Windows 8 installed and Microsoft Office installed

I downloaded the Outlook Client add on

Installed the outlook client addon and then applied rollup 10

When you open Outlook it will pop up the CRM configure Organisation screen which asks you to put in the url of your CRM server.

It’s at this point you get an error saying it cannot connect to the discovery service.

So far I have had 3 Windows 8 installation and this problem has occured on all 3 and for some reason by default the Windows 8 installation does not have the Windows Identity Framework.

To resolve this problem you need to enable Windows Identity Framework 3.5 and this took me a while to find but that was only because at the moment Windows 8 is different

1.  You need to get to the control panel (here are some ways here)

2.  Go to Programs –> Turn Windows features on or off

3.  Enable/tick Windows Identity Foundation 3.5 and press the OK button


You should now be able to continue with your CRM 2011 Addon installation and go back to the CRM configuration tool, put in the url of CRM 2011 server and pick the organisation

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This entry was posted in CRM 2011 by Hosk. Bookmark the permalink.

About Hosk

A certified Consultant/Developer with excellent communication and client facing skills with a strong background in customer support and software implementation. Professional approach to work combined with an enthusiasm to embrace new technologies. Excellent team player skilled at building strong team environments and fostering open communications. First class analytical and problem solving skills, along with a motivated attitude to work.

2 thoughts on “Windows 8 and CRM Outlook problem – Cannot connect to Microsoft Dynamics CRM server

  1. Pingback: Using Windows 8 and Windows Server 2012 and CRM 2011 « Hosk's Dynamic CRM 2011 Blog

  2. Pingback: Using Windows 8 and Windows Server 2012 and CRM 2011 - Hosk's Dynamic CRM 2011 Blog - CRM Technical Blogs - Microsoft Dynamics Community

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