In this edition we would like to let you know about the latest release of Dynamics NAV. Later in the year Microsoft will be releasing NAV 2013 which will include many new exciting changes.
Metaphorix will be rolling out a series of seminars that will offer you the chance to see the differences in NAV 2013 first hand. To read this edition of Metaphorically Speaking and to find out how to book yourself a place on one of these seminars, please click on the following link.
In this edition we would like to let you know about the next ‘Back-to-Basics’ educational seminars we will be holding at our Coleshill offices, Inventory Costing and Inventory Planning
The Inventory Costing seminar will be held on Tuesday 19th June and the Inventory Planning seminar on Tuesday 17th July and they will run for 2 ½ hours, minimising the time taken from your busy day and allowing you to get back to your office later in the day, if required.
The seminars are open to all customers and are primarily aimed at Dynamics NAV users within your organisation. We anticipate that these free education session will prove to be really popular and so we will need to restrict attendance to 2 people per customer.
To find out more about the seminars, please click on the following links.
Back to Basics Inventory Costing Agenda
Back to Basics Inventory Planning Agenda
As places are limited we would encourage you to register now by emailing lizvh@metaphorix.co.uk or support support@metaphorix.co.uk.
We look forward to seeing you.
In this edition we want to let you know about an important and imminent change to the pricing for Microsoft Dynamics NAV user licences and granules.
From 1 July, the cost of buying NAV will rise by around 20%. Microsoft will publish prices in due course and we will provide these to you, but for now we would like to give you more about the ‘why’ rather than the ‘what’.
Essentially Microsoft has identified a major risk in its trading model – the fluctuation in exchange rates across the Euro-zone. Most global software companies have one master price list in their home currency and reset price lists in other currencies every year or even every quarter using then-current exchange rates.
Microsoft has always taken a different approach, having set €, £ and other prices in 2001 they have continued to use the same exchange rate ever since.
From 1 July, Microsoft will reset Swiss Franc and Pounds Sterling prices to align with € prices, based on exchange rates at the time. Microsoft will keep the prices aligned in the future by adjusting for subsequent exchange rate movements.
The immediate effect is that £ prices will rise by about 20%, Swiss Franc prices will fall by the same amount (subject of course to what happens in the currency markets between now and then).
In the short term what this means is that if you are planning to buy users then time is of the essence – after June you will pay a one-off higher fee for the licence and a perpetually higher fee for annual support. For a balanced view of the changes and their effects please see the blog entry below – an article we feel fairly describes the position.
So, if you are thinking about buying users or granules in the near future, please contact your account manager so that we can give you a view of the likely price differential. We can help you get the best value from your next Dynamics NAV purchase.
The providers of the Dynamics NAV Payroll solution miraclePAY, will be running a series of chargeable seminars on RTI (Real Time Information) during the next few months.
RTI is without doubt the biggest change to the PAYE scheme since its inception and it will affect every Company in the UK. This could prove very important to you as the Government changes the way payroll is processed in the next year.
Please click on the link below to find out more about the seminars and how to register.
We are currently experiencing problems with our Microsoft Exchange Server. If you have a support query please call our support desk rather than sending an email.
We will email you as soon as the Exchange Server is back up and running.
Metaphorix support desk: 01675 432400
Thank you and we aplogise for any inconvenience this may cause.
For users of Dynamics NAV there are two options from Microsoft when it comes to the provision of Customer Relationship Management functionality.
NAV CRM
Within NAV there is a built-in CRM suite that offers basic CRM function that is ideal for companies that want to start using CRM in a limited capacity.
If you need to take a look at the functionality offered by your existing NAV CRM, simply ask us and we’ll be happy to organise a web demo for you so you can review the system from the comfort of your own desk.
Dynamics CRM
This is Microsoft’s flagship CRM product that is more advanced in both function and technology than NAV CRM. In terms of technology, Dynamics CRM is at the cutting edge with the ability to deploy the system on-premise or in the Cloud, on PCs, laptops and handheld devices, such as smart phones.
There are Microsoft trials available for users that want to take a look at Dynamics CRM, but here at Metaphorix we want to make sure that any trial you engage in delivers a comprehensive view of the power of the product. That’s why we’ve developed our own trial offering.
Our offer consists of providing a free user licence for Dynamics CRM that will allow you to use the system whenever you feel you have the time without being constrained by trial period deadlines.
To understand more about your CRM options and our trial offer, please click on the link below.
We would like to thank all of you who completed the Microsoft Customer Service Survey (CSAT), it is very important to get your feedback and your help is much appreciated. The closing date has now passed and, as promised, we carried out our prize draw for the Amazon Kindle 3G Wireless Reading Device.
The prize draw winner is Jamie Best from Barton Storage Systems Ltd. Congratulations to Jamie. Commiserations to all who did the survey but didn’t win.
Overall the results from the survey have been very positive but we are aware there is room for improvement. We will endeavour to take action on all the comments made and to notify you all of the results in a later edition of Metaphorically Speaking.
We will be sending out the survey twice a year, so if you didn’t have time to complete it this time round, we hope you will be able to do so later in the year.
Thank you again for your support and please remember your feedback is always welcome, whether it is good or bad. We really do want to deliver the highest level of service.
Many of you may remember that back in November 2011 we ran our first very successful ‘Back-to-Basics’ seminar. In this edition we would like to let you know about the next educational seminar we will be holding at our Coleshill offices, Jet Reports Overview.
Many of you use the Microsoft accredited add-on for reporting via Excel called Jet Reports. Even if you are not using Jet Reports you may be interested in finding out about it, or if it is already installed you may wish to learn how you can improve your use of Jet Reports.
The seminar will be held on 9th May, 2012 and will run for 2 ½ hours, minimising the time taken from your busy day and allowing you to get back to your office later in the day, if required.
The seminars are open to all customers and are primarily aimed at Dynamics NAV users within your organisation. We anticipate that this free education session will prove to be really popular and so will need to restrict attendance to 2 people per customer.
To find out more about the this seminar, please click on the following link.
Back to Basics Jet Reports Agenda
As places are limited we would encourage you to register now by emailing lizvh@metaphorix.co.uk or support support@metaphorix.co.uk.
We look forward to seeing you.
In this edition of Metaphorically Speaking we would like to remind you about our support processes and how our Customer Support Team operate.
Many of you are very familiar with our support process at Metaphorix but the following key points will help to ensure the logging and tracking of support calls is efficiently handled.
To read in more detail about our support procedures, please click on the following link.
In this edition the providers of the Dynamics NAV Payroll solution, miraclePAY, would like to let you know about their new upgrade release for your payroll software.
If you are a user of miraclePAY or miraclePAY LITE we would like to recommend that you click on the link below to read more about why it’s a good idea to upgrade, when the software will be available and what the upgrade will entail.
If you have any particular queries or would like us to arrange a quote, please contact your account manager.
